Frequently Asked Questions

How do I make a booking with Berlin Experiences?

First, have a look through our collection of tours and see what you are interested in. Our online booking system means that you can easily add the tour you are interested in booking to a shopping cart before proceeding to checkout and purchase. If you are interested in booking further experiences beyond what is already available on our website, such as larger group tours or company outings, feel free to contact us at info@berlinexperiences.com and we can start making arrangements.

Who are the guides that lead your tours?

We only work with the best professional tour guides in Berlin, all have years of experience and dedication to their work. All are members of the Berlin Guides Association, an organisation known throughout the city for its pride in guiding excellence. Depending on availability, tours are led personally by Berlin Experiences founder Matt (unless otherwise stated) however we have a great team of the best professional guides in the world, all specialists in their field, we work with. We can tailor each of our tours to fit your needs and interests. If your interested in the city go beyond the subjects stated on our site, we suggest sending an email via our (contact page) with all relevant information and we can draw up an offer with a suitable guide.

What is your cancellation policy?

As referenced in our Terms & Conditions page, we do not offer refund on bookings made closer than one month of the Tour, Itinerary or Excursion date. Bookings cancelled up to one month before the Tour, Itinerary, Excursion date will be refunded minus a 25% administration fee. Cancellations can be made via email to info@berlinexperiences.com referencing your order number. 

Do your tours include time for lunch/coffee breaks?

Our shorter tours are designed to allow time for a short coffee/snack stop. Due to the duration of our longer tours we suggest including time for a longer lunch/dinner break.

Do we need public transportation for the tours?

Our Premium tours are all conducted with fully air-conditioned premium cars/vans (usually high end Mercedez Benz or Volkswagen). Our Standard tours are designed for guests who prefer to walk but use of public transportation may also be necessary depending on the sites included in the tour. Public transportation costs are not included in our walking tours, but in the event that you need tickets we are more than happy to arrange the particulars.

Are all the suggested buy glucophage tablets sights listed in your tours covered on every tour?

The itinerary sights listed on our tour pages are a general guide to what may be covered when booking those particular tours. We appreciate that every guest is different and approaches the city with different expectations and interests and tailor our tours accordingly. If you find something in particular that interests you then please do refer to this when contacting us so we can arrange your day accordingly. We are also happy to tailor our tours to combine sights (such as a Third Reich/Jewish Heritage day or Cold War/Berlin Highlights for example) on request.

Are your tours available all year round?

Yes, we may also offer reduced seasonal rates for our tours on request.

Are your tours wheel chair accessible?

Berlin is a relatively flat city and the streets are easy to navigate. Despite being the German capital, Berlin is also not nearly as busy as other cities of a similar standing. All this means that touring can be relatively stress-free. We strive to make Berlin accessible to everyone, all we ask you to bring is a healthy curiosity. If you have any special requests, don’t hestitate to ask.

Is there anything that I should bring for the tour?

Of course this depends on the time of the year – a hat and gloves in the winter, sunglasses in the summer. Please do check the weather before your trip, summers in Berlin can be rather hot (suntan lotion is a must) and the winters can be cold (don’t forget a coat). We always try to make sure our guests stay hydrated on tours, whether that’s coffee or tea, but a bottle of water is always a worthy travel companion.

Are your tours suitable for children?

We cater for guests of all ages and can tailor all our tours accordingly.

Can I bring my pet with me?

That depends on what sort of animal we are talking about. Dogs seem to love the fresh air and walking. Cats have a habit of wandering off on their own.

Is it usual to tip the guide?

Gratuities are completely discretionary but always gratefully received. Our guides will always work hard for you and tipping is a great way of them receiving immediate feedback.

Can you recommend some places to stay/eat/party in Berlin?

All of our guides are Berlin residents and have lived in the city for years, they are all well versed in letting their stomach lead the way to some of the best spots in the city. When touring in Berlin, feel free to quiz our guides about everything. If you need advice on where to stay or things to see/do before or after your tours please do send us an email. We are more than happy to help