These conditions apply to the running of every tour and supplement our Terms & Conditions.
Group size and privacy
Tours are private to your party up to the stated maximum group size. The price is per tour, not per person; party size does not change the tour price but must not exceed the maximum for that tour.
Meeting point and timing
The meeting point and start time are agreed for each booking. Walking tours and some short tours have a fixed meeting point; full-day tours generally start from your accommodation. Please arrive on time — tours cannot usually be extended to recover lost time.
Transport tours
Tours that include a private vehicle are limited to a smaller maximum group size than walking tours, for comfort and safety.
Health, mobility and weather
Please tell us in advance of any mobility or health needs so we can adapt where possible. Tours run in most weather; where conditions make a tour unsafe we will offer an alternative date or a refund in line with the Cancellation Policy.
Children
Children are welcome on most tours when accompanied by a responsible adult, who remains responsible for their safety throughout.
Conduct
We may end a tour without refund if a guest behaves in a way that is unsafe, unlawful, or abusive towards the guide, the public or other guests.
Changes by us
If we must cancel or materially change a tour for reasons beyond our reasonable control, we will offer an alternative date or a refund of the amount paid for that tour.