This policy sets out what refund you receive if you cancel a booking. The exact terms depend on the Booking Option you chose at checkout. The option and these terms are recorded against your booking and do not change afterwards.
No statutory right of withdrawal
Our tours are leisure services provided on a specific date. The 14-day right of withdrawal that consumers normally have for contracts concluded online therefore does not apply to your booking (§ 312g Abs. 2 Nr. 9 BGB). The refunds described below are the ones we offer under this policy.
24-hour full refund
If you cancel within 24 hours of booking, you receive a full refund of everything paid, whichever option you chose. We offer this voluntarily as a courtesy. It is not a statutory right of withdrawal.
Standard Booking
- Paid in full at checkout.
- Cancel more than 30 days before the tour: 75% of the tour price is refunded.
- Cancel within 30 days of the tour: no refund.
Flexible Booking
- Paid in full at checkout (tour price + 15% flexibility fee).
- Cancel more than 14 days before the tour: full refund of the tour price. The 15% flexibility fee is non-refundable.
- Cancel within 14 days of the tour: no refund.
Reserve with a Deposit
- 50% deposit taken at checkout; the balance ("the settlement") is due 45 days before the tour.
- We send reminder emails before the balance is due. The balance is due on that date whether or not a reminder reaches you.
- If the balance is still unpaid 30 days before the tour, the booking is cancelled automatically and the date is released, unless we have agreed with you to keep it open. The deposit is kept and nothing further is charged.
- The deposit is non-refundable once the first 24 hours after booking have passed.
- Once the balance is paid, the settlement is treated like a Standard booking: 75% of the settlement is refundable up to 30 days before the tour, and nothing within 30 days. The deposit itself remains non-refundable.
Flat-rate charges
The amounts we keep under this policy when you cancel, and a deposit we keep, are flat-rate charges. You may show that we incurred no loss, or a substantially lower loss, than the amount kept (§ 309 Nr. 5 BGB).
Add-ons and third-party services
Add-ons (for example bus upgrades, restaurant reservations) follow their own terms and are not automatically refunded. The flexibility premium covers the Berlin Experiences tour only.
How to cancel
Cancel from your account, or email booking@berlinexperiences.com. Refunds are made to the original payment method. The refundable amount is calculated automatically from the rules above and never exceeds what you actually paid.
All timing is measured in whole days relative to your tour date.