This policy explains how refunds are calculated and paid. It works together with the Cancellation Policy and the Booking Option recorded against your booking.
How refunds are calculated
The refundable amount is determined automatically from:
- When you cancel, measured in whole days before the tour date; and
- The Booking Option you chose (Standard, Flexible, or Reserve with a Deposit).
A refund never exceeds the amount you have actually paid.
- Within 24 hours of booking: full refund of everything paid. This is a voluntary courtesy, not a statutory right of withdrawal.
- Standard, more than 30 days before: 75% of the tour price; nothing within 30 days.
- Flexible, more than 14 days before: full tour price; the 15% flexibility fee is retained. Nothing within 14 days.
- Deposit: the deposit is always non-refundable once the first 24 hours after booking have passed. If the balance is still unpaid 30 days before the tour, the booking is cancelled automatically and the deposit is kept. Once the balance (the settlement) is paid, 75% of the settlement is refundable more than 30 days before the tour, and nothing within 30 days.
How refunds are paid
Approved refunds are returned to the original payment method via Stripe. Card refunds typically appear within 5–10 business days depending on your bank.
Add-ons
Add-ons and third-party services (bus upgrades, restaurant reservations, and similar) are not automatically refunded and follow the terms of the relevant provider.
Disputes
If you believe a refund has been miscalculated, contact booking@berlinexperiences.com and we will review the calculation against the rules above and the terms recorded against your booking.